Store Policy

Custom order, collab and commissions

I am always ready to bring your ideas to life! Depending on the nature of the project, a custom order may take between 2 to 7 weeks to produce after the confirmation of design details. Please feel free to send me an email to discuss your ideas.

Collaborations and commotions are welcomed! I am more than happy to discuss further with you via email for any ideas and potentials.

Damage and exchanges

If an item has been damaged during the transportation process, we will happily provide a replacement (shipping excluded). Please provide a proof of purchase and an image of the broken item through email for an exchange request.

Refund

For any custom-made items, we will not accept change of mind refund and exchange requests due to its unique nature. For other hand made one-off pieces, we are happy to provide exchange within 14 days of purchase. We are not liable for any stolen and/or lost during the transportation process.   

Wholesale

Please contact us via email for any wholesale enquires, we are happy to discuss futher for any wholesale enquires.

Shipping

If the items are displayed as in stock, your order will be processed within 3 business days.   Our standard currier service is Aus Post, tracking will be provided via email. Your parcel will arrive in approx. 7 to 14 days within Australia. For any international orders, shipping time and price will vary depending on the destinated location of the parcel.  

Privacy and Safety

We are trying our best to protect your privacy. Please be aware you are at risk when using a publicly access computer for entering your payment details, BrookeZhangStudio is not liable if any of the privacy and safety issue has been induced due to misbehave of the user.